Shipping & Returns

 

Timing and liability

Shipping Processes

Shipping methods and prices are outlined while checking out.

Orders are processed in the order they are received. Your items will be packaged on the next applicable business day (Drip Den is not open on Saturday or Sunday and holidays) after your order is created and shipped (it can take 5-7 days to receive your items). Shipments originate in the Los Angeles area, and transit times vary. This applies to all orders that require expedited shipping (i.e. Next Day Air, 2-Day Air, 3-Day Select). During the holiday seasons (November 1-January 1), orders may take up to 10 days to receive.

We not not currently ship outside of the United States.

Your items will be shipped via UPS or USPS.

Returns

If you are not satisfied with your products, we will happily offer you store credit for your original purchase price, excluding original shipping charges on merchandise returned to us within 30 days of delivery. We are not responsible for return shipping rates for returns based on personal preference or non-quality related reasons.

Custom products are non-refundable.

Shipping Methods:

UPS

All orders shipped within the Contiguous US are shipped via UPS Ground or USPS unless otherwise specified. UPS does not ship to P.O. boxes so a street address is required in order to ship a package via this method. A UPS tracking number will be emailed to you upon shipment of your order.

UPS Ground

Orders shipped via UPS Ground can take 1-5 days for delivery depending upon your location.

Expedited Shipping

Expedited Shipping (ie: Next Day Air, 2-Day Air, 3-Day Select) is available for all orders shipped within the Continental US. Please note an order processing time of 3-5 business days still applies to packages shipped via this method.

US Mail

This method is available for shipment to PO Boxes and Military Addresses.

While our shopping cart does not allow one to choose the military states (ie: APO, AE, FPO), we can still ship to these addresses. Please enter a real physical street address as a “space-filler” in the Shipping Address section. In the box marked “Add Comments About My Order”, please type “Ship to this Military Address”, followed by the correct shipping address. Please note that when you select your shipping method, the cost estimate displayed will reflect shipping to the “space-filler” address, not the APO, AE or FPO. The new shipping cost will be manually recalculated and processed in-house by customer service and will be reflected on the final invoice.


Please allow 5-7 days for delivery via this shipping method. International orders can take up to 14 business days for delivery.


Timing

Process and delivery times expressed are based upon normal business volumes. Please note that during peak seasons and holidays, order process times may increase. (Refer to Holiday Shipping Policy below for more details) You may choose to upgrade the shipping method for faster delivery however, please note that this does not affect order process times. Not all delivery methods are available to all areas.

Shipping Liability:

Drip Den is not responsible for packages that are undeliverable due to wrong addresses, missing information or not having someone present to receive packages. If there is a suite number, apartment number, or building number, please be sure to include that on your order.

UPS has permission to leave packages at the recipient address if no one is there to sign for them; however UPS drivers may also leave a UPS notice for a 2nd or 3rd delivery attempt at their discretion. Drip Den is not responsible for packages stolen or damaged after they are delivered to the address specified by the customer. We highly recommend that someone be home to accept the package or that it is shipped to a workplace or office address when possible.

If you select "Signature Required for Delivery", your package will not be delivered unless it is signed for. If no one is present, UPS will make two more attempts before they return the package to us.

If your order is undeliverable and returned to us, you will be issued a store credit for your order, minus the shipping cost. If you wish to send the same items again, a new order is required. You may also need to provide an alternate shipping address, as UPS may flag the undeliverable address on all future deliveries.

Drip Den is not responsible for delays caused by weather, mechanical failure or other acts beyond our control.

Coupon Codes:

Coupon codes can be used only within the terms that are initially provided when coupon code is received.